- The minimum chargeable rental period is 24 hours. It means that if you rent a car for a few hours, you will be charged for a full day. For example, if you need a car from Monday morning to Tuesday afternoon, you will be charged for two full days.
- If you want to extend your rental period, you must inform the rental agent in advance.
- You must return your rental car with the same level of fuel you picked it up with. If the level of fuel is lower, you pay the difference at the rates of the car rental company. If the level of fuel is higher, you are not compensated for the difference.
- If the car is returned so dirty that it hinders its inspection, the car will be washed at the customer's expense.
- Standard insurance does not cover damages to wheels, undercarriage, windscreen, and interior of the car.
- In case of an insured event, you must immediately notify the rental agent and receive an infringement notice, except as otherwise agreed with the agent. Failure to fulfil these conditions will cancel the insurance issued for the car and make you fully responsible.
- The insurance is invalid in the event of deliberate damage to the car caused by intentional vandalism or neglect.
- Rental cars are allowed to travel only on paved public roads.
- Driving a rental car across country borders is not allowed.
- The contact phone number with the correct country code provided at the time of booking must be available throughout the car rental period and on the day before pick-up. We do not accept any service quality claims if it was impossible to contact the renter by mobile phone or messengers (WhatsApp / Telegram).
- The payment for fuel, parking, fines, and toll roads is the responsibility of the renter.
- The driver’s minimum age and driving experience are listed on each car’s page. These requirements may vary even for similar models. The rental agent has the right to refuse service at any time if the driver’s age and/or driving experience does not meet the requirements for a particular car.
- To rent a car, you must have a valid national driver’s license with details duplicated in Latin script. Copies or electronic licenses are not accepted. If your driver’s license is only valid in the country of issuance, it is strongly recommended to include an International Driving Permit (IDP) in your documents.
- Should a credit card be required to secure the deposit, it must be a physical card bearing the name of the primary driver, featuring embossed details and issued in their name.
- Only small pets may travel in rented cars and should be kept in their travel carriers at all times.